Returns & Exchanges

At Townsends, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a straightforward 30-day return policy for most items in their original condition.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the items are in unused condition.

3

Ship the Package

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing